TERMS AND CONDITIONS

GENERAL

These terms and conditions (Terms), as may be amended from time to time, apply to all of the hotels services’. By booking with the hotel or using any of the services made available by the hotel you acknowledge and agree to have read, understood and agreed to the terms set out below.
BOOKINGS
At the time of booking or at check-in, we will take your credit/debit card details and you authorize the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of booking in certain circumstances. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.

CHARGES

The prices displayed on the website are an average per night per room until a rate is selected. Any meals, service or VAT (at the prevailing rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the website, the total for your requested stay shall be displayed on the reservation summary. Prices shall be charged in euros. Price lists for additional items, such as restaurant meals and room service, are on display at relevant locations within the hotel and are available on request.

CHECK-IN /
CHECK-OUT-
REQUIREMENTS

In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving license and a valid credit or debit card which will be swiped in the presence of the cardholder. We reserve the right to refuse entry to persons who cannot provide the information set out above.

Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 3.00 p.m. on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will be held until 11:59 pm on the scheduled day of arrival unless otherwise agreed directly with the hotel. On the day of departure, we kindly ask all guests to vacate their rooms by 11:00 am (unless a later departure is stated as part of your booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the hotel.

Rooms are subject to maximum occupancy rules set by the hotel. If you would like further details please contact the hotel.

PAYMENT

We accept the following methods of payment: credit cards: MasterCard, Visa; PayPal and bank transfers.

All outstanding charges must be paid for in full on check-out from the hotel. If the outstanding charges do not exceed the authorization taken on check-in, the authorization for the amount not utilized will be released, however, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at the hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.

CANCELLATION POLICY & NO SHOWS

Cancellations of bookings are subject to the following cancellation fees:

60 days or more before arrival date 25% will be charged.

59 days to 30 days before arrival date 50% of the total amount will be charged.

29 days and less before arrival date 100% of the total amount will be charged.

DAMAGE

We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.

HOTEL EVENTS

Please be aware that at certain times throughout the year some of our hotels may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the hotel directly in advance of your stay for further information.
GUEST BEHAVIOUR
Guests are requested to conduct themselves appropriately at all times and to comply with hotel procedures and/or requests with regard to conduct and respect for the property of the hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case the hotel shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.

POOLS

The users of basalt stone pools and their children must strictly adhere to the pool rules, and neither the hotel nor their employees accept any responsibility or liability for injuries sustained by any person during any lawful or unlawful use of the pool.

NO SMOKING

Guests are not permitted to smoke in rooms or public areas.

CHILDREN

In accordance to our hotel policy and for safety reasons, we welcome children from the age of nine and older. All children (a person under 16 years of age) staying at the hotel must be accompanied by an adult and must be supervised by an adult at all times.

PETS

Guide dogs are accepted with prior arrangement at the hotel’s discretion, but otherwise no pets are allowed at the hotel.

FORCE MAJEURE

The hotel accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
LIMITATION OF LIABILITY
The hotel will not be responsible for the loss or damage of any property left in the Hotel. The hotel will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Hotel, its employees, contractor or agents or otherwise). The hotel’s total liability shall not exceed the value of the charges received by it under the contract. Nothing contained in these Terms or in any other document referred to or incorporated in them shall be read or construed as excluding any liability for death or personal injury caused by the hotel’s negligence or liability for fraud or fraudulent misrepresentation.

​GOVERNING LAW
& JURISDICTION

These Terms and any non-contractual obligations arising in connection with them are governed by Icelandic law. The Icelandic courts have exclusive jurisdiction to determine any dispute arising in connection with the contract, including disputes relating to any non-contractual obligations.

Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the Icelandic courts (on the grounds that the Icelandic courts are not a convenient forum or otherwise).

WEBSITE INFORMATION

While all reasonable efforts have been taken to ensure the accuracy of information on the website, the hotel does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the website without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel. 
The content of the websites is the copyright of the hotel, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

 

Our website is designed in English. Should any inconsistencies in translation arise because of any translation program, our English version of the homepage is prevailing.


Trademarks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites